Question: What if my order shipment has missing or damaged products?

Answer:


Please check all inventory upon delivery for any damages and shortages. All damage or shortage must be noted at the time of delivery. Please do not accept damaged product unless you intend to pay for them in full.

When refusing all or part of a shipment, please notify us immediately at 1-800-323-0775 8:00 am-4:30 pm CST.

We will replace product or refund money as soon as you have filed the issue with Customer Service.

Terri Lynn is not responsible for product damage or shortage if not filed with Customer Service within 24 hours of receipt of the product.

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