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Question: What if my order shipment has missing or damaged products?
Answer:
Please check all inventory upon delivery for any damages and shortages. All damage or shortage must be noted at the time of delivery. Please do not accept damaged product unless you intend to pay for them in full.
When refusing all or part of a shipment, please notify us immediately at 1-800-323-0775 8:00 am-4:30 pm CST.
We will replace product or refund money as soon as you have filed the issue with Customer Service.
Terri Lynn is not responsible for product damage or shortage if not filed with Customer Service within 24 hours of receipt of the product.
Shipping and Delivery:
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What is my shipping cost?
Shipping is free after you order the minimum 2 cases/24 bags (excluding Alaska and Hawaii which require a 16 case, or 192 unit, minimum order).
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How long does it take to receive my order?
Please allow up to 10 business days to process your order and 1-5 additional business days for transit time.
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How can I be sure that my products will arrive in time for the holidays (Christmas, Valentine's Day, Easter, etc.)?
Check out our Holiday Ordering Cut Off Dates in advance to make sure that your order can arrive in time for the holidays and still qualify for Terri Lynn's free delivery.
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How are my orders shipped?
Orders are shipped via UPS, truck, or USPS.
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Does Terri Lynn ship orders COD?
We cannot ship orders C.O.D. or receive cash.
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